Privacy Policy

How EXISTĂM Handles Data, Privacy and Trust

Last updated: 09.05.2026
Effective date: 09.05.2026
Contact: contact@existam.com

This Privacy Policy explains how EXISTĂM may collect, use, store, protect, disclose and manage personal data when you use our website, mobile application, platform, community features, services, donation tools, rewards, shop, events, partner services or related ecosystem functions.

We are committed to handling personal data responsibly, transparently and in accordance with applicable privacy and data protection laws.

Depending on your location, you may have specific rights under laws such as the GDPR, UK GDPR, CCPA/CPRA, COPPA, ePrivacy rules or other national privacy laws.

1. Our Privacy Principle

EXISTĂM is built on trust.

We aim to process personal data only where necessary, lawful, transparent and connected to legitimate platform purposes.

We aim to use data to:

• operate the platform
• protect users
• improve the experience
• support verification and authenticity
• prevent fraud and abuse
• enable donations, rewards and services
• comply with legal obligations
• develop a safer and more useful ecosystem

2. Personal Data We May Collect

Depending on how you use EXISTĂM, we may collect or process:

• name
• username
• email address
• phone number
• profile photo
• account information
• date of birth or age confirmation
• country, city or location information
• login and authentication data
• profile type, such as athlete, club, coach, instructor, business or donor
• content you upload or publish
• photos, videos, reels, stories, posts, comments and messages
• club, sport, professional or organization information
• verification documents or credentials, where required
• donation, payment or transaction-related information
• shop orders, bookings or service requests
• rewards, coins, referrals or participation history
• device information
• IP address
• browser type
• app usage data
• cookies and similar technologies
• communication with support
• safety reports, abuse reports or moderation information

We may also collect information that you voluntarily provide through forms, messages, applications, events, campaigns or partner interactions.

3. Sensitive Data

Some information may be considered sensitive under applicable law.

This may include health-related information, sports medicine information, biometric data, precise location, data relating to minors, professional documentation or identity verification data.

We aim to process sensitive data only where necessary, legally permitted and protected by appropriate safeguards.

Where required by law, we may ask for explicit consent or apply additional protection measures.

4. Data Relating to Minors

EXISTĂM may be used by or may include content about young athletes, children or minors, depending on region, account type and applicable law.

Where required, minors may need parental or guardian consent before using the platform or before certain data is processed.

We do not knowingly collect personal data from children below the legal age threshold without appropriate consent or lawful basis where such consent is required.

If you believe that a child has provided personal data without proper authorization, please contact us so we can review and take appropriate action.

5. Why We Use Personal Data

We may use personal data for the following purposes:

• creating and managing accounts
• providing platform features
• displaying profiles and content
• enabling communication between users
• supporting search and discovery features
• processing donations, support actions or sponsorship-related functions
• processing shop orders, bookings or services
• managing rewards, coins, referrals or benefits
• verifying accounts, professionals, clubs or organizations
• preventing fraud, abuse and manipulation
• protecting minors and vulnerable users
• moderating content and enforcing rules
• improving security and performance
• providing customer support
• sending important platform communications
• sending marketing communications where permitted
• complying with legal, tax, accounting or regulatory obligations
• responding to lawful requests from authorities
• protecting the rights, safety and integrity of EXISTĂM and its users

6. Legal Bases for Processing

Depending on the applicable law and context, we may process personal data based on:

• your consent
• performance of a contract
• legal obligation
• legitimate interests
• protection of vital interests
• public interest, where applicable
• explicit consent for certain sensitive data, where required
• parental or guardian consent, where required for minors

Legitimate interests may include platform security, fraud prevention, community safety, verification, service improvement, user communication and protection of the ecosystem, provided that such interests do not override your rights and freedoms.

7. Cookies and Similar Technologies

EXISTĂM may use cookies, SDKs, pixels, local storage or similar technologies to:

• keep users logged in
• secure the platform
• remember preferences
• analyze platform performance
• understand usage
• improve services
• support marketing or campaign measurement, where permitted

Where required by law, we will request consent before using non-essential cookies or similar technologies.

Users may manage cookie preferences through browser settings, device settings or platform tools, where available.

8. Sharing Personal Data

We do not treat personal data as a simple commercial product.

We may share personal data only where necessary and lawful, including with:

• hosting providers
• cloud service providers
• payment processors
• identity or verification providers
• analytics providers
• security and fraud-prevention providers
• customer support tools
• communication service providers
• delivery, shop or booking partners
• professional advisers
• legal, accounting or compliance providers
• partners involved in services requested by users
• competent authorities, where required by law
• organizations involved in child safety reporting, where legally required or permitted

We may also share information where necessary to protect users, prevent abuse, investigate fraud or enforce our Terms.

9. International Data Transfers

Because EXISTĂM may operate internationally, personal data may be processed in countries other than your country of residence.

Where required by law, we aim to use appropriate safeguards for international transfers, such as adequacy decisions, standard contractual clauses, data processing agreements or other legally recognized mechanisms.

10. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including:

• account operation
• platform services
• legal obligations
• security
• fraud prevention
• dispute resolution
• tax and accounting rules
• donation or transaction records
• moderation and safety records
• regulatory compliance

Retention periods may vary depending on data type, account type, feature used, region, legal requirements and legitimate operational needs.

When data is no longer needed, we aim to delete, anonymize or securely restrict it, unless further retention is legally required or permitted.

11. Security

We aim to use reasonable and appropriate technical, organizational and security measures to protect personal data.

These may include access controls, encryption, secure storage, monitoring, authentication tools, internal policies, staff restrictions, incident response processes and security reviews.

No digital platform can guarantee absolute security. Users are responsible for keeping their login credentials safe and reporting suspicious activity.

12. Your Privacy Rights

Depending on your country or region, you may have rights such as:

• the right to access your personal data
• the right to correct inaccurate data
• the right to delete personal data
• the right to restrict processing
• the right to object to processing
• the right to data portability
• the right to withdraw consent
• the right to opt out of certain data sharing or targeted advertising
• the right to limit the use of sensitive personal information
• the right not to be discriminated against for exercising privacy rights
• the right to lodge a complaint with a data protection authority

These rights may be subject to legal exceptions, verification requirements and regional limitations.

13. California Privacy Notice

If you are a California resident, you may have additional rights under the CCPA/CPRA, including the right to know, delete, correct, opt out of sale or sharing, limit the use of sensitive personal information and not be discriminated against for exercising your rights.

EXISTĂM does not intend to sell personal information in the traditional sense. If any activity is considered “sale” or “sharing” under applicable California law, we will provide the required notices and opt-out mechanisms.

14. European and UK Users

If you are in the European Economic Area, United Kingdom or Switzerland, you may have rights under GDPR, UK GDPR or similar laws.

You may contact us to exercise your rights or ask questions about:

• legal basis
• data processing
• international transfers
• retention
• data access
• rectification
• erasure
• objection
• restriction
• portability
• withdrawal of consent
• complaints

Where required, EXISTĂM may appoint an EU or UK representative or Data Protection Officer.

15. Children’s Privacy

Where the platform is directed to, used by or accessible to minors, EXISTĂM aims to apply additional safeguards.

For children under the age threshold required by applicable law, we may require parental or guardian consent before collecting, using or disclosing personal data.

Parents or guardians may contact us to request review, correction, deletion or restriction of a child’s personal data, where applicable.

We may restrict certain features for minors, including messaging, visibility, advertising, location, donations, shop access, wallet-related features or public profile exposure.

16. Marketing Communications

We may send marketing communications only where legally permitted.

Users may unsubscribe from marketing emails or manage communication preferences using the tools provided in the communication or inside the platform.

We may still send important service, safety, legal, account or transactional messages.

17. Automated Decisions and Profiling

EXISTĂM may use automated tools to support security, moderation, fraud detection, recommendation, verification, ranking, spam prevention or platform safety.

Where legally required, users may have rights related to automated decisions that significantly affect them.

We do not intend to use automated decision-making in a way that unlawfully harms users or removes legally required human review.

18. User-Generated Content and Public Information

Some information you publish may become visible to other users or the public, depending on your settings and platform features.

This may include profile information, posts, photos, videos, comments, events, club pages, professional profiles or business listings.

Please do not publish personal data, sensitive data or information about others unless you have the right to do so.

19. Third-Party Links and Services

EXISTĂM may contain links to third-party websites, services, shops, payment providers, wallet providers, social platforms, maps, event platforms or partner pages.

We are not responsible for the privacy practices of third parties.

Users should review the privacy policies and terms of third-party services before using them.

20. Data Breach and Incident Response

If a data incident occurs, we will assess the situation and take appropriate steps to protect users.

Where required by law, we may notify affected users, authorities or other relevant parties.

21. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in the platform, technology, legal requirements, business operations, security practices or data processing activities.

The updated version will be published on the website or inside the application.

Where required by law, we may notify users or request renewed consent.

22. Contact for Privacy Requests

For privacy questions, data requests or concerns, please contact:

+40 725 535 144

contact@existam.com

Final message

Privacy is not just a legal obligation.

For EXISTĂM, privacy is part of building a safer, clearer and more responsible ecosystem for sport, education, nature, nutrition and real communities.